Authentication required - Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.Refunded - Refunded by an admin – no further action required.To issue a refund please follow the Manage refunds documentation. The customer is not eligible for a refund in this case. Please note: This status does not refund the customer.Īn example use case: The merchant wants to cancel the order because the customer has become unresponsive and they do not know where to ship the product. Cancelled - Cancelled by an admin or the customer – stock is increased, no further action required.On hold - Awaiting payment – stock is reduced, but you need to confirm payment. Completed - Order fulfilled and complete – requires no further action.All product orders require processing, except those that only contain products which are both Virtual and Downloadable. Processing - Payment received (paid) and stock has been reduced order is awaiting fulfillment.Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
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